PREVIOUS HISTORY (REVERSE CHRONOLOGICAL)
|
Time period |
From 15 May 2006 to 14 Sept 2006 |
Position |
Clarify Developer (Contractor) |
Company |
T-Systems GmbH |
Address |
Pascalstrasse 8, Lichtenbusch, 54200 Aachen, Germany. |
Description |
Developed new forms and ClearBasic code for the front end of the Lama / HomeZone project; also unit- and system testing of these changes. Developed new API functions for Clarify-Tibco interface in ClearBasic, and Java on the Eclipse workbench. Developed privclass-queues customization for another project. Regression testing of releases prior to rollout. Writing designs for Clarify Thin Client in German. |
Platforms / Skills |
Oracle 9i, Tibco, Tuxedo; |
|
Time period |
From 22 April 2003 to 12 May 2006 |
Position |
Clarify Support Technician & System Administrator (Contractor and Permanent) |
Company |
Sunrise AG |
Address |
Thurgauerstrasse 60, Oerlikon, 8050 Zürich, Switzerland. |
Description |
Supporting Callcentre agents for their use of Clarify and other integrated systems. Post-rollout support by way of tutoring users, patching order data, identifying bugs and cleaning up the fallout from bugs. Day-to-day support, maintenance and cleanup of the Clarify-Arbor billing interface, and database synchronicity with other applications. Day-to-day support, maintenance and cleanup of telecomms services' order data in Clarify database.
Analysing Clarify source code and configuration data to produce defect reports, for the development department to fix the bugs. Reviewing test plans and test cases for integration test phase before roll-out of new releases. Keeping a watch on Clarify data quality, and its impact on the business and database performance. |
Platforms / Skills |
HP servers running HP-UX, Oracle 9i, Vitria, Tuxedo; |
|
Time period |
From 25 March 2002 to 30 November 2002 |
Position |
Clarify Technical Architect (Contractor) |
Company |
Reliance Infocomm Limited |
Address |
Block B, Dirhubai Ambani Knowledge Centre, Chembur, Navi Mumbai, Mumbai, India. |
Description |
Designing customizations (schema & forms) and configuration changes to ClearSales, ClearSupport, Product Manager, Process Manager. Fulfilling role as Tibco/Integration Technical Architecture, using Tibco/Clarify COTS Adapter. Researching possible use of Tuxedo adapter with Tibco. Reviewing architecture documents of other projects/systems with a view to integration with Clarify. Designing the real-time APIs and bulk file interfaces, between Clarify CRM and other applications: ADC Singl.eView, Clarity OSS, SOTAS SecureWave, SAP R/3, SAP Business Warehouse. Reviewing and approving proposed schema changes, design documents, form prototypes and ClearBasic code of developers of Reliance Unified Networking System (Apar Infotech Ltd). Documenting software and schema customizations in Visio as part of system handover. Stepped in as temporary on-site Project Manager for 5 weeks when other senior consultants left because of political tensions between India and Pakistan. |
Platforms / Skills |
Sun SPARC servers running Solaris, Oracle 8i, Tibco, Tuxedo; |
|
Time period |
From 19 March 2001 to 31 August 2001 |
Position |
Clarify Developer (Contractor) |
Company |
Telkom (RSA) |
Address |
VWL Building, Paul Kruger Street, Pretoria, South Africa. |
Description |
Designing, writing and testing customizations and configuration changes to ClearSales. Trouble-shooting the Clarify GUI and database, at Clarify Toolkit and Oracle SQL levels (e.g. fixing view orphans) |
Platforms / Skills |
HP9000 running HP-UX 11, Oracle 8; |